Need to praise just as loudly....
Since I've
complained loudly and often about Group Health's practice of holding a life-sustaining prescription hostage until the victim comes in at least three times for useless appointments, I need to praise the END of this practice just as loudly.
This year the annual BP pill renewal came up as always in August. I tried to order the next refill, knowing full well that I was triggering the captivity procedure.
Nope! They sent me a message saying that an annual appointment would be a good idea but ISN'T REQUIRED, and the refill went through like clockwork!
Especially amazing since the return of morality happened AFTER the buyout by Kaiser. Normally a buyout leads to immediate loss of all service, basically shutting down the mergee. Not this time. The new owner has IMPROVED the operations of the mergee.
Labels: variables and variables