Friday, December 02, 2016
Group Health returns to competence
I noticed this popup on the front page of the GHC website:
You may experience delays in Pharmacy Services Your health is our priority — and that includes having the tools and resources to make good health seamless as well as safe. We're in the process of upgrading our computer system in Pharmacy Services, and you may experience delays in filling prescriptions while we complete this important work. Please expect longer-than-usual wait times in our pharmacies. ... etc, etc...Leads me to think that my recent bad experience was not unique .... that the months of incompetence must have been a fairly typical symptom of a larger problem. The new ordering software is strict where the old was loose, and it makes clear that the earlier "standing order prescription", which had worked smoothly for six years before the incompetence started, has been restored. Later: I happened to look at GHC's Facebook page, where the dimensions of the problem are perfectly clear. GHC keeps trying to post the usual We're Passionate Around Corporate Buzzwords shit, and the unfortunate customers keep responding with FIX YOUR DAMN PHARMACY!!!!! over and over and over.
Labels: Zero Problems
¶ 10:54 PM
